Standard delivery items are despatched within 24 hours, if an order is placed before 2:30pm and all payments are approved.
Larger orders will be subject to slightly longer delivery times due to picking and organisation of collection of pallets
All shipping costs are calculated at the checkout, if you have any queries please contact us.
Multiple, large piece orders may be subject to additional carriage charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods.
If your location is not listed, please contact us to ensure delivery is possible.
Delivery dates when given are estimates only and shall not be of the essence of the contract and we shall not be liable to compensate the customer for any late delivery or non-delivery or for any loss to the customer consequential or otherwise.
Orders placed before 2:30pm (Monday-Friday exc. public holidays) are processed same day and despatched according to their individual delivery times. If in doubt, please contact our customer service. Deliveries are made only on working days, which are defined as Monday to Friday 9am to 5:30pm excluding public holidays. If for any reason there is a major delay with the expected delivery time, we’ll contact you and explain the situation.
In all cases a signed for service is used, and requires someone to be at the designated shipping address to receive the delivery. We are more than happy to deliver goods to a work address, please however secure their permission.
When ordering from the Scottish Highlands, Northern Ireland, Irish Republic and UK Islands please allow a couple of extra days for delivery. At this time we are unable to offer delivery to PO Box numbers and BFPO addresses. During times of peak seasonal demand (for example Valentine’s Day, Mother’s Day, Father’s Day, but especially Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.
Our prices are advised of carriage charges, but this is on the assumption that customers purchase reasonable quantities. A handling and carriage charge will be made in respect of all orders under the value stipulated on the list price.
These terms and conditions shall apply to all orders accepted by us and shall override all other terms and conditions inconsistent therewith, express, implied or otherwise.
Important - Please read first
The Buyer may return Goods for whatever reason within 14 days from the date of delivery/collection provided that the following conditions are satisfied:
- Goods will only be accepted if they are in brand new, unused condition and fit for immediate re-sale
- Packaged items will only be accepted if the package remains unbroken and in reasonable condition
- The Buyer supplies proof of purchase with images to show the fault location/area
- The risk and cost or returning the Goods shall be at the Buyer's expense
- The Company will examine the returned Goods and will process any refund to the Buyer within 30 days
- Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and/or collection charges
The Company cannot offer refunds or accept returns on the following (unless they are faulty):
- Special order Goods
- Branded goods
- Specially manufactured products
All returns must be accompanied by a valid Order Number and its ORIGINAL OR SUITABLE PROTECTIVE PACKAGING.
Customers wishing to return goods should observe the following procedures. Please advise us precisely of the nature of the complaint with images of the defective product BEFORE returning goods. By either call our customer service helpdesk on: 01604 676767 (9am-5:30pm Mon-Fri excluding public holidays) or email: firstname.lastname@example.org. If you are sending an email, please ensure you include your order number, and reason for return. Customers should inspect goods on delivery so that any complaints may be brought to our attention within fourteen days after which we cannot accept responsibility. Also when returning the goods, please state the Invoice Number under which they were dispatched and carriers and please indicate if you will accept replacement goods.
Claims for Non-Delivery or Short Delivery.
If the customer claims that there is any shortage or damage to the goods when in transit he / she shall give notice in writing to us and to the carriers by whom the goods were delivered within three days after the delivery is made failing which and a clear signature having been received by us, the goods shall be deemed to have been delivered undamaged and in accordance with the delivery documents. Within fourteen days of the date of delivery the customer shall notify us of any shortage, damage or other reason by which he /she may allege that the goods are not in accordance with the order of the delivery documents. In the absence of such notification the goods shall be deemed to be in all respects in accordance with the contract and the customer shall be deemed to have accepted the goods accordingly. Please note that at no time will stock be returned to Falcon Bags , if the product is discontinued for what so-ever reason.
What if I am unhappy with my purchase?
In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste. You can simply return the unused items for a full refund, minus any delivery or handling charges. We can only accept returns in this instance for goods 7 days from the date of your delivery. We advise all customers to return goods in their original packaging to ensure that items are not damaged during the return journey. Customers are reminded to include all accessories and tags with any returned items. Please call us for more information on 01604 676767 (9am-5:30pm Mon-Fri excluding public holidays). Falcon International will not pay for return shipping costs relating to non-defective goods. All items must be returned in its ORIGINAL OR SUITABLE PROTECTIVE PACKAGING.
What if my goods are faulty?
We unconditionally guarantee all merchandise against possible defects for fourteen days from receipt. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a credit, replacement or repair. The only exemption to this is personalized, custom made or special offer items. If it is not convenient for you to return the items yourself, then a courier collection service will be used. In this instance only, Falcon Bags will pay for all return shipping costs relating to defective goods.
Any items found to be faulty after fourteen days are covered by the one year manufacturer’s warranty. The warranty period of a particular product can be found displayed on each product page of the Falcon Bags website. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the original warranty period.
If you contact us after fourteen days but within the one year period, we will offer a free rapid repair or replacement services for your convenience. Carriage will be charged for the return of any products to Falcon Bags under warranty; however Falcon Bags will return your item carriage free. Should your goods develop a fault after the first year, then you will be responsible for all carriage charges. All items must be returned in its ORIGINAL OR SUITABLE PROTECTIVE PACKAGING.
Falcon Bags will not accept responsibility for any items lost or damaged during transit, other than when our own courier collection or delivery service is used. All returns must be sent to Falcon Bags by either recorded delivery or insured courier service. All items must be returned in its ORIGINAL OR SUITABLE PROTECTIVE PACKAGING.
Frequently Asked Questions
I have ordered the wrong item, will Falcon Bags refund my postage costs?
In this instance we apologise but we cannot refund any postage charges. You will need to send the goods back by recorded delivery or insured courier service at your cost.
I have received goods that are different from what I ordered, what happens next?
You should first contact Falcon Bags by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. If more convenient to the customer then we may occasionally request the customer to return the goods by a recorded delivery service. In this case postage charges will be reimbursed on receipt of the item. In respect of our standard terms of sales contract, Falcon Bags will expect to receive all incorrect items returned. Contact details can be found on our Contact Us page.
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